Monroe County Water Authority

The Monroe County Water Authority is dedicated to providing the safest and cleanest water to our community, serving residents 24/7 throughout the year. We pride ourselves on achieving high customer satisfaction and conducting over 70,000 water quality analyses annually. Our team is committed to transparency, and we actively work towards a lead-free future, maintaining over 27,000 fire hydrants for community safety. With a focus on education and customer service, we ensure that every interaction reflects our values and mission to serve you better. Contact us any time with your water-related questions.

Monroe County Water Authority is a premier water utility company located at 475 Norris Drive, Rochester NY. As a vital resource for the community, we are committed to delivering high-quality water services to all residents in our service area. Operating under the belief that access to clean water is essential for public health, we maintain rigorous standards by performing over 70,000 analyses each year to ensure the safety and quality of our drinking water. Our dedication to customer satisfaction has earned us recognition as the top-ranked midsize water utility in the northeast region according to J.D. Power's 2024 awards. Our operational hours are designed for convenience, with customer service available Monday through Friday from 8:30 AM to 4:30 PM. For urgent inquiries outside of normal business hours, our emergency contact provides round-the-clock assistance. Our organization places special emphasis on education; through various programs and resources, we aim to inform our custome